Are the menus fixed?

Not at all! Flexibility is one of our core strengths. You can customize any of our existing menus by adding or removing items. If you have a specific idea in mind, we’re more than happy to create a completely bespoke menu to suit your needs or match the theme of your event. Craving a nostalgic childhood dish for your wedding? No problem. Want a pineapple-inspired appetizer, dessert, and custom cocktail for your “Freaky Tiki” backyard BBQ? We’ve got you covered! We love a good challenge, so share your ideas with us, and we’ll bring them to life.

Are there minimum order requirements?

For most of our menus, we require a minimum order of 12 guests. If your group is smaller, don’t hesitate to contact us, and we’ll try to accommodate your needs.

What are the portion sizes?

Our menu items are portioned by weight or liquid volume. If you're hosting an event where guests may need larger portions than usual, just let us know, and we can adjust accordingly to ensure everyone is satisfied.

Can you accommodate special meals or dietary needs?

Yes, we can accommodate guests with allergies or dietary restrictions. Simply let us know the specific requirements, and we will make sure there are delicious options available. There is an additional charge of $5.00 to $20.00 per meal for special dietary requests.

Allergy Note: While we take great care in preparing meals, our kitchen handles nuts (peanuts), wheat, dairy, soy, and other allergens. We cannot guarantee that our dishes are free of specific allergens or cross-contamination.

How far outside of Edmonton will you travel?

For events located more than an hour away from our Edmonton base, some menu options may be limited due to travel constraints. Our Event Coordinators will assist you in selecting a menu that works well for remote locations. Additional travel fees may apply if the event is more than one hour outside the city. Please note, during our busy wedding and holiday seasons, we do not travel outside of Edmonton.

Does the price on your website include staff and rentals?

The prices on our website are for food only. Staff and rental fees vary depending on factors such as event timeline, location, menu selections, and venue provisions. For a full-service experience with staff and rentals, our Event Coordinators will be happy to provide a comprehensive catering proposal based on your needs.

Do I need staff, or can I just have the food delivered?

If you prefer a simpler option, we can arrange a drop-off service without staff. Keep in mind, certain menu items may require professional setup and assembly, so we’ll work with you to create a menu that suits a self-serve style.

What is included in your drop-off service?

Our drop-off service includes food delivery and setup, complete with all necessary serving utensils. Soups are transported in an insert and then transferred to a soup warmer or kettle on-site.

When do you pick up your equipment?

Typically, we prefer same-day equipment pickup. However, exceptions can be made, such as when no one is working at the venue over the weekend or if equipment like a BBQ is too hot to handle the next day. In these cases, we'll coordinate with the rentals team and the client to arrange pickup the following day. 

Who is responsible for obtaining the liquor license?

For most cases the client is responsible for acquiring the liquor license. We can assist if need be if there may be any questions in regards to this.

Do you need a kitchen at my venue?

No, we are fully self-sufficient and bring everything needed to keep hot food hot and cold food cold. While we don’t require a kitchen, having access to a cooler or freezer and an oven on-site is always a plus.

When do I need to place my order (for drop-off or staffed events)?

To ensure the best service, we recommend booking early, as we operate on a first-confirmed basis until capacity is reached. Some dates may fill up weeks or even months in advance. If your preferred date is unavailable, we can discuss alternate dates or options.

What do you charge for delivery?

Delivery fees vary depending on the distance, menu items, and any additional equipment or same-day pickup requirements. Please contact us for an accurate quote based on your event details.

How can I pay for my order?

We prefer payments via e-transfer or electronic funds transfer. We also accept Visa, Mastercard (3% surcharge applies to credit card payments over $1300).

When is payment due? Do you require a deposit?

We accept 50% up front in order to secure your booking and the remaining balance 1 week prior to the event. Once the deposit is received we will then book you in for service and secure your date. Proposals are valid for up to 14 days from the date of receipt to secure pricing and date.

What is your cancellation policy?

For all order cancellations of 30 days or more prior to the event, you will receive a full refund. For all order cancellations 29 to 14 days prior to the event, you will receive a 80% catering credit. For all order cancellations 13 days to 8 days prior to the event, you will receive a 50% catering credit. For any order canceled 7 days or less, no refund or credit will be given.

For more details on wedding policies and payment schedules, please contact us directly